Your privacy matters to us. This policy explains exactly what data facai888 collects, why we collect it, how we use it, and the rights you have as a player in Bangladesh.
We keep things simple and transparent. Here's a quick overview of our core privacy commitments to every facai888 player.
All personal data transmitted between your device and facai888 is protected using industry-standard TLS encryption. Your account details, payment information, and personal records are stored securely and never transmitted in plain text.
facai888 does not sell, rent, or trade your personal information to third parties for marketing purposes. Your data is used only to operate your account, process payments, and improve the platform experience for Bangladeshi players.
You have the right to access, correct, or request deletion of your personal data at any time. Contact the facai888 support team and we will process your request promptly — no complicated forms, no unnecessary delays.
Your bKash, Nagad, and Rocket account details are used solely to process your deposits and withdrawals. facai888 does not store full payment credentials and does not share your mobile banking details with any third party beyond what is required to complete your transaction.
facai888 uses cookies to keep you logged in, remember your preferences, and understand how players use the platform so we can improve it. We do not use cookies to track your activity outside of facai888 or to build advertising profiles.
facai888 will only send you promotional emails and SMS messages if you have opted in. You can update your communication preferences in your account settings at any time, or contact support to be removed from all marketing communications.
facai888 ("we", "us", "our") is committed to protecting the privacy of every player who uses our platform. This Privacy Policy explains how facai888 collects, uses, stores, and protects your personal information when you register an account, make a deposit, play games, or interact with any part of the facai888 service at facai888.net.
This policy applies to all players based in Bangladesh and covers all personal data processed by facai888 in connection with your use of the platform. By registering a facai888 account, you confirm that you have read and understood this Privacy Policy and that you consent to the collection and use of your personal data as described here.
This Privacy Policy should be read alongside the facai888 Terms and Conditions. If you have any questions about how we handle your data, contact our support team at any time via live chat or at [email protected].
facai888 collects personal data in several ways — directly from you when you register or use the platform, automatically when you interact with our services, and from third parties such as payment processors when you make a deposit or withdrawal.
When you create a facai888 account, we collect:
When you complete identity verification (KYC), we may collect:
When you make deposits or withdrawals, we collect transaction records including:
Your bKash, Nagad, or Rocket mobile number, transaction reference numbers, deposit and withdrawal amounts, and timestamps. We do not store full payment credentials or PIN numbers.
We automatically collect certain technical data when you use the facai888 platform, including:
| Data Type | Examples | How Collected |
|---|---|---|
| Registration Data | Name, mobile number, date of birth | Provided by you at sign-up |
| Identity Verification | NID image, selfie | Provided by you during KYC |
| Payment Data | bKash/Nagad number, transaction ID | Provided by you and payment processor |
| Usage Data | IP address, device info, game logs | Collected automatically |
| Communications | Support chat messages, emails | Provided by you when contacting support |
facai888 uses the personal data we collect for specific, legitimate purposes. We do not use your data for anything beyond what is described in this Privacy Policy without first obtaining your consent.
We use your registration data to create and manage your facai888 account, verify your identity, process your login, and communicate with you about your account. This is the core purpose for which your data is collected and is necessary for the platform to function.
Your payment data is used to process deposits and withdrawals via bKash, Nagad, and Rocket. We share the minimum necessary payment information with our payment processing partners to complete your transactions. We do not store full payment credentials on our servers.
facai888 uses usage data, IP addresses, and device information to detect and prevent fraudulent activity, money laundering, and violations of our Terms and Conditions. This includes identifying duplicate accounts, unusual betting patterns, and unauthorised login attempts.
Aggregated and anonymised usage data helps us understand how players use facai888, which games are most popular, and where the platform experience can be improved. This data does not identify individual players and is used solely for internal analysis.
facai888 uses your gaming activity data to monitor for signs of problem gambling and to enforce responsible gaming tools such as deposit limits and self-exclusion. This is a legal and ethical obligation we take seriously.
If you have opted in to receive promotional communications, we will use your mobile number or email address to send you information about facai888 bonuses, promotions, and new games. You can opt out at any time through your account settings or by contacting support.
facai888 does not sell, rent, or trade your personal data. We share your information only in the limited circumstances described below, and only to the extent necessary for the stated purpose.
To process your deposits and withdrawals, facai888 shares the necessary transaction details with bKash, Nagad, and Rocket. These providers have their own privacy policies and data protection obligations. facai888 shares only the minimum data required to complete your transaction.
When you complete KYC verification, your identity documents may be processed by a third-party verification service. These providers are contractually bound to handle your data securely and to use it only for the purpose of verifying your identity for facai888.
facai888 may disclose your personal data to law enforcement agencies, regulatory bodies, or other authorities if required to do so by law, or if we believe in good faith that such disclosure is necessary to prevent fraud, protect the safety of players, or comply with a legal obligation.
In the event that facai888 undergoes a merger, acquisition, or sale of assets, your personal data may be transferred to the acquiring entity as part of that transaction. You will be notified of any such transfer and your rights under this Privacy Policy will continue to apply.
facai888 retains your personal data for as long as your account is active and for a period after account closure as required by our legal and regulatory obligations. The specific retention periods are as follows:
| Data Type | Retention Period | Reason |
|---|---|---|
| Account registration data | Duration of account + 5 years | Legal and regulatory compliance |
| Identity verification documents | Duration of account + 5 years | Anti-money laundering obligations |
| Transaction records | 7 years from transaction date | Financial record-keeping requirements |
| Game activity logs | 3 years from last activity | Dispute resolution and fair play monitoring |
| Support communications | 3 years from last contact | Quality assurance and dispute resolution |
After the applicable retention period, your personal data will be securely deleted or anonymised. If you request account closure, facai888 will begin the deletion process for data that is not subject to a mandatory retention period.
facai888 uses cookies and similar tracking technologies to operate the platform, remember your preferences, and understand how players interact with our services. A cookie is a small text file stored on your device when you visit a website.
You can control cookies through your browser settings. Most browsers allow you to block or delete cookies. However, blocking essential cookies will prevent you from logging in to your facai888 account. For instructions on managing cookies in your specific browser, refer to your browser's help documentation.
facai888 implements a range of technical and organisational security measures to protect your personal data from unauthorised access, loss, or misuse. These measures include:
While facai888 takes every reasonable precaution to protect your data, no online platform can guarantee absolute security. You also play a role in keeping your account secure — use a strong, unique password for your facai888 account and never share your login credentials with anyone.
As a facai888 player, you have the following rights in relation to your personal data. To exercise any of these rights, contact our support team via live chat or at [email protected].
You have the right to request a copy of the personal data facai888 holds about you. We will provide this information within 30 days of receiving your request. There is no charge for a standard access request.
If any of the personal data we hold about you is inaccurate or incomplete, you have the right to request that we correct it. You can update basic account details directly in your account settings, or contact support for assistance with more complex corrections.
You have the right to request deletion of your personal data. We will delete data that is no longer necessary for the purposes for which it was collected, subject to our legal obligations to retain certain records. Data subject to mandatory retention periods cannot be deleted until those periods expire.
Where facai888 processes your data based on your consent — such as for marketing communications — you have the right to withdraw that consent at any time. Withdrawing consent does not affect the lawfulness of processing that took place before the withdrawal.
In certain circumstances, you have the right to request that facai888 restrict the processing of your personal data — for example, while a correction request is being reviewed. Contact support to make a restriction request.
facai888 is strictly an adult platform. We do not knowingly collect personal data from anyone under the age of 18. If you are under 18, you must not register an account or use the facai888 platform.
If facai888 becomes aware that personal data has been collected from a person under 18, we will delete that data immediately and close the associated account. If you believe that a minor has registered a facai888 account, please contact us at [email protected] so we can investigate and take appropriate action.
Parents and guardians who are concerned about their child's access to online gaming platforms are encouraged to use parental control software and to review the facai888 Responsible Gaming page for additional guidance.
facai888 may update this Privacy Policy from time to time to reflect changes in our data practices, legal requirements, or platform features. When we make changes, we will update the "Last Updated" date at the top of this page.
For significant changes that affect how we use your personal data, facai888 will notify registered players via the contact details on file before the changes take effect. Continued use of the facai888 platform after a policy update constitutes acceptance of the revised Privacy Policy.
We encourage you to review this Privacy Policy periodically to stay informed about how facai888 protects your data. If you have any concerns about a policy change, contact our support team before continuing to use the platform.
If you have any questions, concerns, or requests relating to this Privacy Policy or the way facai888 handles your personal data, please get in touch with our support team. We are available 24 hours a day, 7 days a week.
For requests relating to your data rights — such as access, correction, or deletion requests — please email us with the subject line "Privacy Request" and include your registered mobile number so we can locate your account. We aim to respond to all privacy-related enquiries within 30 days.
For responsible gaming support, self-exclusion requests, or concerns about problem gambling, please visit the Responsible Gaming page or contact support directly.